Real humans, around the clock.
Every service we sell comes backed by a team of experts, and not the scripted kind. Our technical support team is available 24/7/365 and replies to tickets within 30 minutes, whether it's two in the afternoon or two in the morning. Sales and billing are with you Monday to Friday during UK business hours, with most tickets answered within the hour.
- 24/7/365 technical team
- 30-minute ticket replies
- Always friendly humans
Technical support, every day of the year
Reply time on technical support tickets
Most sales and billing replies in business hours
Humans. No bots, no scripts, no call queues
Pick whichever suits you
The helpdesk is fastest, because we have all your account details to hand. But we're wherever you need us.
Helpdesk ticket
The fastest route to a fix: your services, history and details are all to hand.
Open a ticketSearch the knowledge base
Easy-to-follow guides for the questions we hear most, answered before you even need to ask us.
Support that goes further
Need a server setup that's custom to you? We'll configure things to work the way you want, from load balancing with Nginx to getting ColdFusion running smoothly, so you can just get on with your website. Tell us what you're building.
Who answers what
Technical support is with you 24/7 with replies inside 30 minutes. Sales and billing work Monday to Friday, UK business hours, replying within 24 hours and usually within one. Whoever you reach, it's a person who can actually fix things.
Reporting abuse, spam or phishing
If you are aware of any server abuse, spam or hosted phishing websites on our network, or from a domain registered with us, please contact the abuse team with full details: open an abuse ticket or email [email protected]. All abuse reports are replied to within 3 business days, and on average within 24 hours.
Need to make a complaint?
If you are unhappy with any part of your service, our management team will work through it with you until you receive the service you expected. Open a management ticket or email [email protected]. All management tickets are replied to within 3 business days, and on average within 24 hours.
Stuck right now?
Open a ticket and a real person will be on it within half an hour, any time, any day.
